Experience · Commitment · Value
TQM Hotels is your trustworthy hotels management company and your specialized hotels consultant.
We are a multitask team who encompass the professionalization of all the areas regarding hotels management with a single mission: take your business to a further level.
Our service goes from a 360º management of your business in which we feel responsible of your daily work, keeping you informed of its evolution, to a consultancy and a complete operations management thanks to which you can forget about having to hire a hotel manager, just because you will already have one available.
HOTEL MANAGEMENT
We can offer you a hotel management service, completely personalized and adaptable for your real needs and the idiosyncrasy of your project, as there are not two institutions that are exactly the same.
EXPERIENCE
Our experience endorses us and we are able to coordinate all the departments in a hotel to ensure the continuous improvement of your business, not only at an economic level but also regarding expenses and clients satisfaction.
Our Values
Our mission is to provide comprehensive and strategic solutions, improving your hotel management and your customers experience by means of innovation, proficiency and development of personalized strategies that increase the profitability and sustainability of your business.
Integrity
Act honestly and with transparency in all our interactions and decisions, always keeping professional ethics.
Clients
commitment
Prioritize the needs and expectations of our customers by offering personalized solutions and outstanding service.
Innovation
Promote creativity and new ideas and technology to improve quality service and operations efficiency.
Sustainability
Promote responsible management that respects the environment and support a sustainable development of local communities.
Collaboration
Work hand to hand with clients and associates to reach common goals, encouraging a healthy and productive work atmosphere.
Quality
Look for the excellence in all the services and offers, ensuring that the enterprises are of the highest standard and value for the customers.
Our team
We are a team with more than 20 years of experience in hotel management. We are committed to your business, designing customised pricing strategies and maintaining constant communication to achieve your goals.
José Navarro
Revenue and management expert with a wide experience in businesses such as Barceló, Riu and Melia Hotels, regarding management and revenue. CEO of a consultant of revenue management for “Beezhotels”, he has managed the revenue management of more that 150 hotels in 3 different continents and he has formed more than 750 professionals of hotel chains, independent hotels and prestigious universities such as the UPV (polytechnic university of Valencia), EUHT (Barcelona) and ETB (Balearic Islands)
Javier Esbec
Hotel Manager with more than 20 years’ experience working in urban hotels, holiday and resort hotels, aparthotels, and even touristic apartments. Javier has a great and wide work experience in all the different options and possibilities of this area. He knows all the business areas which a hotel implies: reservations, reception, maintenance, commercial, revenue and management, F&B, events… He has gained a big part of his career in Barceló Hotels & Resorts and he has also worked in other important businesses.
Juan Bueno
An expert in the tourist mobility sector, he was a pioneer in providing sustainable mobility solutions to tourist establishments in an innovative way. He is currently the Director of the company MOVEA CONSULTING, and a strategic transport advisor at CITIES FORUM. In addition, he has extensive experience as a Business Development Director.
Departments externalization:
we take care of certain roles and services allowing hotels to focus on their central competences, improving their efficiency and lowering costs.
Our main services of externalization take place in the following departments: housekeeping, reception, maintenance, gardening and concierge.
Marketing and revenue management
we offer strategies to maximize the income and the profitability through the optimization of the programming of prices and the managing of supply and demand. In order to do this, we base our work on the understanding of the clients needs and the information we get to make decisions about prices and availability.
External management
the management services we offer are many and we set them up depending on our customers needs, as well as the business needs. We have operations management, strategic management and consultancy.
Marketing hotelero
We work with tactic and digital strategies to promote services in a hotel and increase the visibility, attract customers and trigger reservations.
How we work
We are a team with more than 20 years of experience in hotel management. We are committed to your business, designing customised pricing strategies and maintaining constant communication to achieve your goals.
Happy customers are our greatest satisfaction.
Situation analysis
Every business are different and we take that into account. We love personalizing our work, by means of analyzing every detail well and discover all that we can improve.
Action plan
Develop a successful plan and put it into practice to reach our goals is something we love doing.
Advanced precision tools
If we lack information, there is no success. In order to make intelligent decisions, we need to know details in an agile and accurate way. That is why we need to count on analytic and operative tools.
Predict the future and anticipate the demand
Get ahead the competence by anticipating the demand instead of reacting to it. Discover the potential of your hidden income waiting for you to be exploited in your hotel.
Stand out among your competitors
Reach your high value customers who fit your hotel and stand out among your competitors.
Intelligent prices strategy
Enjoy dynamic rates adapted to each kind of market to get to profitable clients and with the best hotel occupancy of the year.
Periodical reports and continuous follow-up
The daily, weekly and monthly reports will provide you with a wide vision of your business, always accompanied by a team of experts.
CONTACT US
Would you like to take your hotel to the next level?
Complete our form below or call us to schedule a consultation.